Warranty Policy

What Does the Warranty Cover?

Horizon Exterior Solutions stands behind the quality of our materials and workmanship. This limited warranty covers:

    •    Material Defects: Any manufacturer defects in the materials used.

    •    Workmanship Defects: Any installation defects resulting from improper workmanship under normal use.

    •    Broken Components: Any components that break under normal use and conditions.

How Will We Resolve Warranty Issues?

    •    Free Repairs: If your system fails due to a covered issue, we will repair it at no cost within the warranty period.

    •    Replacement Parts: We will use new or equivalent replacement parts when necessary.

    •    Product Exchange: If a repair is not feasible, the defective product or component may be replaced.

Warranty Duration:

    •    Coverage lasts for 5 years from the original installation date.

What’s Not Covered:

    •    Damage caused by misuse, accidents, abuse, or negligence.

    •    Issues resulting from unauthorized modifications or tampering.

    •    Damage due to natural disasters (e.g., floods, hail, windstorms, etc.).

    •    Theft, vandalism, or loss of materials.

    •    Electrical damage caused by surges or pre-existing faults in the client's electrical infrastructure.

    •    Cosmetic changes or fading due to environmental exposure.

How to File a Warranty Claim:

    •    Contact us at info@horizonexteriorsolutions.ca

    •    Provide your name, property address, and invoice or quote number to help us verify your coverage.

Warranty Terms & Conditions:

    •    The warranty is non-transferable and applies only to the original purchaser.

    •    Proof of purchase is required to process any claim.

    •    If a product replacement is not feasible, Horizon Exterior Solutions may offer a partial reimbursement at its sole discretion.

    •    This warranty is limited to the repair or replacement of defective parts. No other warranties, express or implied, are authorized unless stated in writing.

Out-of-Warranty Repairs:

    •    Repairs outside the 5-year warranty period may still be offered at the discretion of the Company.

    •    Labor charges will apply and be based on current market rates